Straightforward plans, no surprises.
Every plan covers updates, backups, monitoring, security scanning and a written report for every task. What changes is how much support time you get and how deep we go.
Starter
Minimum order 3 months
- 2 hours support time
- Core, theme & plugin updates
- Cloud backups
- Uptime monitoring
- Security scan
- Report for every task
Business
Most chosenMinimum order 3 months
- 4 hours support time
- Everything in Starter
- Speed optimisation
- Shop support
- On-page SEO
- Faster response time
Advanced
Minimum order 3 months
- 6 hours support time
- Everything in Business
- Dedicated account manager
- Premium hosting (optional)
- Staging website (optional)
- Priority response
The cheapest plan still gets the whole machine.
Support hours are what scale between tiers — the monitoring underneath runs identically whether you pay $40 or $120.
Running continuously
All tiers- Auto Uptime pinged, alerts on first failure
- Auto Off-site backup, integrity-checked
- Auto Malware scan across files and database
- Manual Updates staged, tested, pushed
- Report Plain-English summary
What scales with the tier
- 2h Support time per month
- 4h Plus shop support and on-page SEO
- 6h Plus a named account manager
- Same Emergencies jump the queue regardless
- Same Full ownership, revoke access any time
| Feature | Starter | Business | Advanced |
|---|---|---|---|
| Support time | 2 hours | 4 hours | 6 hours |
| WordPress core updates | Yes | Yes | Yes |
| Plugin updates | Yes | Yes | Yes |
| Theme updates | Yes | Yes | Yes |
| Cloud backups | Yes | Yes | Yes |
| Uptime monitoring | Yes | Yes | Yes |
| Security scan | Yes | Yes | Yes |
| Speed optimisation | Yes | Yes | Yes |
| Email / chat support | Yes | Yes | Yes |
| Report for every task | Yes | Yes | Yes |
| Shop support | — | Yes | Yes |
| On-page SEO | — | Yes | Yes |
| Faster response time | — | Yes | Yes |
| Dedicated account manager | — | — | Yes |
| Premium hosting | — | Optional | Optional |
| Staging website | — | Optional | Optional |
Not ready for a plan?
Both of these are one-time jobs at a fixed price. No subscription required.
Website Security
- Malware removal
- Database security
- Block bad queries
- Complete hardening pass
- 24/7 monitoring
Speed Optimization
- HTML, CSS & JS minification
- Core WordPress optimisation
- Page caching
- Image optimisation
- Fixing bad requests
Content edits, small fixes, troubleshooting and change requests — anything outside routine maintenance, which is already included regardless of plan.
No. Support hours reset each month. If you consistently need more, it's usually cheaper to move up a plan than to buy extra hours.
Yes, after the three-month minimum term. There's no long-term lock-in beyond that, and you keep every backup we've taken.
Each site needs its own plan, but multi-site discounts are available. Tell us how many and we'll quote it properly.
Yes. If your current host is the thing holding the site back, we'll say so — and premium hosting is an option on the Business and Advanced plans.
Still not sure which plan?
Send us your site's URL and we'll tell you which one actually fits — even if that's the cheapest one.